How long will my order take to make & ship?

Everything is handmade or hand finished at The Orchard Embroidery Co. - the process starts once an order is placed, from embroidery or engraving to finishing touches. Please allow us 3 working days to make your order. If you require an item before a specific date, please contact us and we will try our best to facilitate this.

Once your items are ready to be dispatched, we’ll send domestic orders via Royal Mail’s 24 hour or 48 hour tracked services, depending on the option you chose at the checkout. The price of these services will adjust automatically depending on the volume of your order.

What if I change my mind after I’ve ordered?

We know that sometimes you may need to change your mind regarding an order you’ve placed. We get to work quickly to ensure you get your order as soon as possible. Therefore, you must contact us within 30 minutes of placing your order to ensure it can be cancelled or altered.

Do you offer international shipping? 

We’re delighted to offer shipping internationally where we can. Items are sent using Royal Mail’s International Tracked service. 1/9: shipping to the US is temporarily paused while we navigate the new requirements.

If postage is not showing for your country, just contact us and we will be happy to provide you with a delivery quote and update our shipping tables.

All orders shipped internationally have the potential to face customs charges, VAT fees or similar when entering destination countries. We do not accept responsibility for these additional charges or resulting delays, they are separate from the postage paid at our checkout and will need to be settled by the customer.

What is your returns policy? 

All of the items we sell are made to order. Due to the personalised/customised nature of these items, we are not required to accept returns or exchanges unless you receive an incorrect or faulty item. If you would like to see a sample of any of our fabrics or stitch colours before you order, please do get in touch with us. There is a small charge for samples.

In the unlikely event that you receive an item that is faulty, please contact us and we will be more than happy to help.